Of 60 answers

The most named companies in the study, and S&P 500 financials, with how many of their 60 AI answers named them.

SWIFT47/60TRANSUNION46/60EXPERIAN42/60COINSTAR41/60NAVY FEDERAL CREDIT UNION41/60ZELLE41/60BLOOMBERG L.P.38/60TRADINGVIEW38/60BANCO POPULAR DE PUERTO RICO37/60PAYPAL37/60VENMO37/60CHEXSYSTEMS33/60EQUIFAX33/60MORNINGSTAR32/60S&P GLOBAL31/60ALPACA MARKETS30/60COINBASE30/60PINWHEEL29/60STRIPE29/60XERO29/60ACORNS28/60AFFIRM28/60PAYFAST (PAYGATE)28/60PAYONEER28/60INTERACTIVE BROKERS26/60CHARLES SCHWAB19/60THE HARTFORD9/60MOODY'S21/60CME GROUP19/60ACCENTURE11/60CHUBB10/60MORGAN STANLEY6/60AMERICAN EXPRESS14/60SYNCHRONY FINANCIAL12/60FACTSET20/60NASDAQ19/60ALLSTATE11/60WELLS FARGO18/60PAYCHEX10/60ARES MANAGEMENT3/60
Rezolve Ai
MethodDemo
Back to the study
AI visibility statementFinance AI Visibility Study 2026Issued October 14, 2026
Account holder

Concentrix

concentrix.com

Consultancies and professional servicesAdvisers and services

Money20/20 attendee

Statement period
October 9 to 14, 2026
when the AI assistants were asked
Account no.
156 of 2,219
its rank by overall score
Place in its category
6th of 177 consultancies
Closing balance

Named in

5of 60 answers

by 4 of 4 assistants

Statement note

What this means for Concentrix

AI assistants name this consultancy in 8.3% of answers, much more often than the typical company in its sector, which is named in none. Its overall score is 42 out of 100, which ranks 156th of 2,219 companies. The website passes 2 of 14 technical checks for readiness for AI tools.

We asked 15 unbranded questions about its market, so no question mentioned Concentrix by name. AI assistants named it in 5 of the 60 answers. Counting only how often it is named, it ranks 53rd of 346 in its sector. The typical advisory or services firm is named in 0.0% of answers.

Overall score
42Overall score
  • Visibility16
  • Citations0
  • Sentiment100
  • Site quality87
  • AI readiness29
Summary of account
Named by AI in
8.3%
5 of 60 answers
Share of mentions
35.7%
of the mentions of it and its 5 peers
AI readiness
2/14
technical checks passed. Typical for its sector: 4
Rank in its sector
12 of 346
by overall score, where the typical advisory or services firm scores 27

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Line itemsSection 01

Every question, and where the company came up

Concentrix came up on 2 of 15 questions. Open any window to read that answer.

  1. 01Alternatives to outsourcing customer support for global brands focused on maintaining in-house teams?0/4
  2. 02What should enterprises look for when choosing a partner for outsourced customer experience solutions?0/4
  3. 03Customer experience management vs. business process outsourcing: which is better for scaling global support operations?0/4
  4. 04What factors impact the cost of business process outsourcing for large corporations?0/4
  5. 05How does AI-powered customer experience management compare to traditional call center outsourcing?0/4
  6. 06Which customer experience trends are shaping the future of BPO services for US businesses?0/4
  7. 07Common challenges when integrating AI solutions into existing customer support operations?0/4
  8. 08Examples of AI-driven customer experience solutions for complex enterprise needs?0/4
  9. 09How can large enterprises leverage business process outsourcing to improve operational efficiency?0/4
  10. 10Is investing in technology-driven business process outsourcing worth it for multinational organizations?0/4
  11. 11How are pricing models structured for enterprise-level customer experience management services in the US?0/4
  12. 12What are the most effective substitutes for enterprise-scale business process outsourcing?0/4
  13. 13Best business process outsourcing solutions for Fortune 500 companies in the US?4/4
  14. 14How to address poor customer satisfaction metrics after switching to outsourced service providers?0/4
  15. 15What are the top technology-enabled customer experience management providers for large enterprises?1/4
Total namedOpenAI: 1/15Claude: 1/15Perplexity: 2/15Gemini: 1/15All assistants: 5/60
named the companyanswered without naming itdid not answer

Columns, left to right: OpenAI, Claude, Perplexity, Gemini. Across the study, on 50% of the questions where a company is named, only one AI assistant names it.

Transaction detailSection 02

What Perplexity actually said

An answer that names the company

Perplexitynamed the company

“Best business process outsourcing solutions for Fortune 500 companies in the US?”

For Fortune 500 companies, the strongest US BPO shortlist is Accenture, Genpact, Concentrix, Cognizant, IBM, TCS, Wipro, EXL, Teleperformance, and Sutherland. The best choice depends on whether the priority is enterprise transformation, customer operations, finance and accounting, industry-specific processes, or a US-heavy delivery model.

Recommended BPO providers

Provider · Best suited for · Key strengths

Accenture · Enterprise-wide transformation · Strategy, technology, cloud, finance, procurement, HR, and managed operations; frequently positioned for Fortune …

The AI’s answer as we received it, shortened and not checked for accuracy.

PayeesSection 03

Where the mentions went

The companies these answers named, and how the mentions were split between this company and its peers.

Also named

CompanyTimes named
  1. 01
    Teleperformance
    4
  2. 02
    TTEC
    1

Share of mentions

CompanyShare
  1. Concentrix
    35.7%
  2. Teleperformance
    35.7%
  3. TTEC
    14.3%
  4. Alorica
    7.1%
  5. Sitel Group (now Foundever)
    7.1%
  6. [24]7.ai
    0.0%
ReferrersSection 04

Websites the AI used as sources

How many times each website was listed as a source in these answers

  1. 01
    ibm.com
    6
  2. 02
    linkedin.com
    6
  3. 03
    helpware.com
    5
  4. 04
    gartner.com
    5
  5. 05
    stealthagents.com
    4
  6. 06
    hugoinc.com
    4
  7. 07
    unity-connect.com
    4
  8. 08
    forrester.com
    4
  9. 09
    cxtoday.com
    3
  10. 10
    research.isg-one.com
    3

Concentrix is in the study as a consultancy.

By assistantSection 05

Which AI assistants named the company

Answers naming it, out of answers received

Perplexity
2/15
Claude
1/15
Gemini
1/15
OpenAI
1/15
Market comparisonSection 06

How Concentrix compares with all 2,219 companies

Every tower is a company in the study, taller for a higher overall score and lit where AI assistants named it. Its own group stays lit. Hover a tower to see it, and click to open it.

What makes up the score

Each part is scored out of 100.

Visibility
16

How often AI assistants name the company, and how that compares with its peers

Citations
0

How often AI uses the company's own website as a source

Sentiment
100

How positively AI describes the company

Site quality
87

How well built the website's own pages are

AI readiness
29

How easily AI tools can read and use the website

Visibility is calculated from the answers on this page. How the score is built.

Against its sectorSection 07

Compared with advisory and services firms

346 companies in this sector. The gold tick on each bar is the typical company.

Overall score
42
Ranks 12 of 346. Typical company: 27
Named in answers
8.3%
Ranks 53 of 346. Typical company: 0.0%
AI readiness
29
Ranks 96 of 346. Typical company: 29
Against its categorySection 08

Compared with consultancies

177 companies in this category. The gold tick on each bar is the typical company.

Overall score
42
Ranks 4 of 177. Typical company: 27
Named in answers
8.3%
Ranks 19 of 177. Typical company: 0.0%
AI readiness
29
Ranks 48 of 177. Typical company: 29
AI agentsSection 09

Ready for AI agents

What this website publishes for an AI agent to read, use and pay through, on a scale of six levels.

  1. 0
  2. 1
  3. 2
  4. 3
  5. 4
  6. 5

Level 1: Basic web presence. Two of robots.txt, a sitemap and Link headers are in place.

To reach level 2:
  • Content Signals
Can an AI agent check out here?

Not by itself. Concentrix publishes none of the agent payment protocols we look for. An agent would have to click through the website like a person.

Agent payment protocols
  • x402Not present
  • MPPNot present
  • AP2Not present
  • ACPNot present
  • UCPNot present
Interfaces for AI agents
  • MCP Server CardNot present
  • A2A Agent CardNot present
  • Agent SkillsNot present
  • API CatalogNot present
  • llms.txtPublished
  • WebMCPCould not check
Show every check, for your technical team
Discoverability
72 of 100
  • robots.txtPassed

    A valid robots.txt with crawl rules at the site root.

    study: 86.1%
  • SitemapPartly met

    Serve an XML sitemap and reference it from robots.txt.

    study: 87.9%
  • Link headersNot met

    Send Link headers such as rel="api-catalog" or rel="describedby" on the homepage.

    study: 1.5%
  • DNS for AI DiscoveryNot present

    Advertise agent endpoints with SVCB records under _agents.

    study: 4.3%
Content accessibility
25 of 100
  • Markdown negotiationNot met

    Return a markdown version when asked with Accept: text/markdown, for example at the CDN.

    study: 6.2%
  • llms.txtPartly met

    Publish an llms.txt with a short summary and the key links.

    study: 31.0%
Bot access control
63 of 100
  • AI bot rulesPassed

    Explicit robots.txt rules for AI crawlers such as GPTBot, ClaudeBot and PerplexityBot.

    study: 92.7%
  • Content SignalsNot met

    Add a Content-Signal line for search, ai-input and ai-train to robots.txt.

    study: 2.3%
  • Web Bot AuthNot present

    Only relevant if you run your own agents or crawlers: publish a signing key directory.

    study: 0.3%
APIs, auth and MCP
0 of 100
  • API CatalogNot met

    List public APIs in a linkset at /.well-known/api-catalog.

    study: 1.3%
  • OAuth discoveryNot met

    Publish OpenID Connect or OAuth server metadata under /.well-known.

    study: 6.3%
  • OAuth Protected ResourceNot met

    Serve protected resource metadata at /.well-known/oauth-protected-resource.

    study: 5.3%
  • auth.mdNot met

    Publish an auth.md describing how agents sign in.

    study: 0.2%
  • MCP Server CardNot met

    Offer an MCP server and publish its server card under /.well-known.

    study: 0.8%
  • A2A Agent CardNot met

    Publish an agent card at /.well-known/agent-card.json.

    study: 0.2%
  • Agent SkillsNot met

    Publish a skills index with the main tasks agents can do.

    study: 1.0%
  • WebMCPCould not check

    Register key actions such as search or cart as WebMCP tools.

    study: 0.0%
  • ARD manifestNot met

    Publish an ai-catalog.json listing every agent interface.

    study: 0.2%

Score 36 of 100 · 97% of checks could run · checked on October 9, 2026 · www.concentrix.com · 2,200 companies scanned

See how every company did, and how this was measured.

AI readinessSection 10

The checks behind the AI readiness score

2 of 14 passed. This list is for your technical team. The percentage is how many companies in the study pass each check.

These 14 checks ran during the audit and are what the AI readiness part of the overall score counts. The scan above ran later and is stricter on Link headers and Markdown, so a check can pass here and not there.

Show the 14 checks

Discoverability

  • Not metrobots.txt publishedstudy: 85.1%
  • Not metXML sitemapstudy: 79.4%
  • PassedHTTP Link headers (RFC 8288)study: 42.5%

Content Accessibility

  • Not metMarkdown content negotiationstudy: 7.4%
  • Not metllms.txt publishedstudy: 28.1%
  • PassedToken budget (page weight)study: 97.3%

Bot Access Control

  • Not metExplicit AI bot rulesstudy: 11.5%

API / Auth / MCP

  • Not metAPI Catalog (.well-known/api-catalog)study: 1.1%
  • Not metOAuth Authorization Server discoverystudy: 5.2%
  • Not metOAuth Protected Resource discoverystudy: 4.6%
  • Not metMCP Server Cardstudy: 0.2%
  • Not metA2A Agent Cardstudy: 0.0%
  • Not metWebMCP toolsstudy: 0.3%
  • Not metAgent Skills declaredstudy: 0.1%
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ShareSection 11

Share this result

Overall score 42 of 100 badge for Concentrix

A badge of this result that you can show on your own website. Copy the code below.

<a href="https://aeo-audit.rezolve.com/us/finance/concentrix.com"><img src="https://aeo-audit.rezolve.com/finance/badges/concentrix.com.svg" alt="Overall score 42 of 100, Finance AI Visibility Study 2026" width="280" height="64"></a>
End of statement
All 2,219 companiesHow we measured this
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