Of 60 answers

The most named companies in the study, and S&P 500 financials, with how many of their 60 AI answers named them.

SWIFT47/60TRANSUNION46/60EXPERIAN42/60COINSTAR41/60NAVY FEDERAL CREDIT UNION41/60ZELLE41/60BLOOMBERG L.P.38/60TRADINGVIEW38/60BANCO POPULAR DE PUERTO RICO37/60PAYPAL37/60VENMO37/60CHEXSYSTEMS33/60EQUIFAX33/60MORNINGSTAR32/60S&P GLOBAL31/60ALPACA MARKETS30/60COINBASE30/60PINWHEEL29/60STRIPE29/60XERO29/60ACORNS28/60AFFIRM28/60PAYFAST (PAYGATE)28/60PAYONEER28/60INTERACTIVE BROKERS26/60CHARLES SCHWAB19/60THE HARTFORD9/60MOODY'S21/60CME GROUP19/60ACCENTURE11/60CHUBB10/60MORGAN STANLEY6/60AMERICAN EXPRESS14/60SYNCHRONY FINANCIAL12/60FACTSET20/60NASDAQ19/60ALLSTATE11/60WELLS FARGO18/60PAYCHEX10/60ARES MANAGEMENT3/60
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Back to the study
AI visibility statementFinance AI Visibility Study 2026Issued October 14, 2026
Account holder

Cigna

cigna.comCI

Health insurersInsurance

S&P 500

Also in the US AI Visibility Study

Statement period
September 23, 2026
when the AI assistants were asked
Account no.
770 of 2,219
its rank by overall score
Place in its category
8th of 11 health insurers
Closing balance

Named in

6of 60 answers

by 3 of 4 assistants

Statement note

What this means for Cigna

AI assistants name Cigna in 10% of answers, more often than the typical company in its sector, which is named in 1.7% of answers. Its overall score is 32 out of 100, ranking 770th of 2,219 companies in the study. The company’s website passes 4 of 14 technical checks for readiness for AI tools.

We asked 15 unbranded questions about its market, so no question mentioned Cigna by name. AI assistants named it in 6 of the 60 answers. Counting only how often it is named, it ranks 12th of 97 in its sector. The typical insurer is named in 1.7% of answers.

Overall score
32Overall score
  • Visibility13
  • Citations3
  • Sentiment50
  • Site quality87
  • AI readiness29
Summary of account
Named by AI in
10.0%
6 of 60 answers
Share of mentions
20.0%
of the mentions of it and its 5 peers
AI readiness
4/14
technical checks passed. Typical for its sector: 3
Rank in its sector
31 of 97
by overall score, where the typical insurer scores 28

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Line itemsSection 01

Every question, and where the company came up

Cigna came up on 2 of 15 questions. Open any window to read that answer.

  1. 01What are the main differences between HMO and PPO health insurance plans?0/4
  2. 02Which dental insurance options offer the most comprehensive coverage for individuals?3/4
  3. 03Which dental insurance features are most useful for families with children?0/4
  4. 04What are the alternatives to traditional health insurance for freelancers?0/4
  5. 05Are dental discount plans a good substitute for standalone dental insurance?0/4
  6. 06What should I do if I can't find a doctor in my health insurance provider network?0/4
  7. 07How does health insurance differ from dental insurance in terms of coverage and cost?0/4
  8. 08How much do individual health insurance plans typically cost per month in the US?0/4
  9. 09How can I resolve issues with a denied dental insurance claim?0/4
  10. 10What factors influence the price of group health insurance for small businesses?0/4
  11. 11Is it worth getting both health and dental insurance if I'm self-employed?0/4
  12. 12What are the best health insurance plans for families in the US?3/4
  13. 13Are high-deductible health insurance plans a good choice for healthy young adults?0/4
  14. 14What type of health insurance plan works best for people with pre-existing conditions?0/4
  15. 15What are the most affordable health insurance options during open enrollment?0/4
Total namedOpenAI: 2/15Claude: 2/15Perplexity: 0/15Gemini: 2/15All assistants: 6/60
named the companyanswered without naming itdid not answer

Columns, left to right: OpenAI, Claude, Perplexity, Gemini. Across the study, on 50% of the questions where a company is named, only one AI assistant names it.

Transaction detailSection 02

What OpenAI actually said

An answer that names the company

OpenAInamed the company

“Which dental insurance options offer the most comprehensive coverage for individuals?”

Short answer

For the broadest, most comprehensive individual dental coverage look for PPO-style individual plans from large national carriers (examples: Delta Dental PPO, Cigna Dental PPO, Aetna/CVS Dental PPO, MetLife/Guardian PPO). PPO plans typically give the best combination of diagnostic/preventive + restorative + major-service coverage, larger annual maximums, and wider dentist networks. (deltadental.com)

What “most comprehensive” usually means (and why PPOs often win)

Coverage for preventive, basic restorative (fillings …

The AI’s answer as we received it, shortened and not checked for accuracy.

PayeesSection 03

Where the mentions went

The companies these answers named, and how the mentions were split between this company and its peers.

Also named

CompanyTimes named
  1. 01
    Aetna
    5
  2. 02
    Humana
    4

Share of mentions

CompanyShare
  1. Cigna
    20.0%
  2. UnitedHealthcare
    20.0%
  3. Aetna
    16.7%
  4. Blue Cross Blue Shield (BCBS)
    16.7%
  5. Anthem Blue Cross
    13.3%
  6. Humana
    13.3%
ReferrersSection 04

Websites the AI used as sources

How many times each website was listed as a source in these answers

  1. 01
    healthcare.gov
    26
  2. 02
    forbes.com
    26
  3. 03
    cigna.com (its own website)
    16
  4. 04
    healthinsurance.org
    13
  5. 05
    aflac.com
    13
  6. 06
    humana.com
    12
  7. 07
    uhc.com
    12
  8. 08
    anthem.com
    11
  9. 09
    ehealthinsurance.com
    11
  10. 10
    fidelity.com
    9

Cigna is in the study as a health insurer.

By assistantSection 05

Which AI assistants named the company

Answers naming it, out of answers received

Gemini
2/15
Claude
2/15
OpenAI
2/15
Perplexity
0/15
Market comparisonSection 06

How Cigna compares with all 2,219 companies

Every tower is a company in the study, taller for a higher overall score and lit where AI assistants named it. Its own group stays lit. Hover a tower to see it, and click to open it.

What makes up the score

Each part is scored out of 100.

Visibility
13

How often AI assistants name the company, and how that compares with its peers

Citations
3

How often AI uses the company's own website as a source

Sentiment
50

How positively AI describes the company

Site quality
87

How well built the website's own pages are

AI readiness
29

How easily AI tools can read and use the website

Visibility is calculated from the answers on this page. How the score is built.

Against its sectorSection 07

Compared with insurers

97 companies in this sector. The gold tick on each bar is the typical company.

Overall score
32
Ranks 31 of 97. Typical company: 28
Named in answers
10.0%
Ranks 12 of 97. Typical company: 1.7%
AI readiness
29
Ranks 22 of 97. Typical company: 29
Against its categorySection 08

Compared with health insurers

11 companies in this category. The gold tick on each bar is the typical company.

Overall score
32
Ranks 8 of 11. Typical company: 37
Named in answers
10.0%
Ranks 3 of 11. Typical company: 5.0%
AI readiness
29
Ranks 1 of 11. Typical company: 29
AI agentsSection 09

Ready for AI agents

What this website publishes for an AI agent to read, use and pay through, on a scale of six levels.

  1. 0
  2. 1
  3. 2
  4. 3
  5. 4
  6. 5

Level 1: Basic web presence. Two of robots.txt, a sitemap and Link headers are in place.

To reach level 2:
  • Content Signals
Can an AI agent check out here?

Not by itself. Cigna publishes none of the agent payment protocols we look for. An agent would have to click through the website like a person.

Agent payment protocols
  • x402Not present
  • MPPNot present
  • AP2Not present
  • ACPNot present
  • UCPNot present
Interfaces for AI agents
  • MCP Server CardNot present
  • A2A Agent CardNot present
  • Agent SkillsNot present
  • API CatalogNot present
  • llms.txtPublished
  • WebMCPCould not check
Show every check, for your technical team
Discoverability
77 of 100
  • robots.txtPassed

    A valid robots.txt with crawl rules at the site root.

    study: 86.1%
  • SitemapPassed

    An XML sitemap listing the pages, ideally referenced from robots.txt.

    study: 87.9%
  • Link headersNot met

    Send Link headers such as rel="api-catalog" or rel="describedby" on the homepage.

    study: 1.5%
  • DNS for AI DiscoveryNot present

    Advertise agent endpoints with SVCB records under _agents.

    study: 4.3%
Content accessibility
25 of 100
  • Markdown negotiationNot met

    Return a markdown version when asked with Accept: text/markdown, for example at the CDN.

    study: 6.2%
  • llms.txtPartly met

    Publish an llms.txt with a short summary and the key links.

    study: 31.0%
Bot access control
32 of 100
  • AI bot rulesPartly met

    Add explicit robots.txt groups for the main AI crawlers.

    study: 92.7%
  • Content SignalsNot met

    Add a Content-Signal line for search, ai-input and ai-train to robots.txt.

    study: 2.3%
  • Web Bot AuthNot present

    Only relevant if you run your own agents or crawlers: publish a signing key directory.

    study: 0.3%
APIs, auth and MCP
0 of 100
  • API CatalogNot met

    List public APIs in a linkset at /.well-known/api-catalog.

    study: 1.3%
  • OAuth discoveryNot met

    Publish OpenID Connect or OAuth server metadata under /.well-known.

    study: 6.3%
  • OAuth Protected ResourceNot met

    Serve protected resource metadata at /.well-known/oauth-protected-resource.

    study: 5.3%
  • auth.mdNot met

    Publish an auth.md describing how agents sign in.

    study: 0.2%
  • MCP Server CardNot met

    Offer an MCP server and publish its server card under /.well-known.

    study: 0.8%
  • A2A Agent CardNot met

    Publish an agent card at /.well-known/agent-card.json.

    study: 0.2%
  • Agent SkillsNot met

    Publish a skills index with the main tasks agents can do.

    study: 1.0%
  • WebMCPCould not check

    Register key actions such as search or cart as WebMCP tools.

    study: 0.0%
  • ARD manifestNot met

    Publish an ai-catalog.json listing every agent interface.

    study: 0.2%

Score 31 of 100 · 97% of checks could run · checked on October 5, 2026 · www.cigna.com · 2,200 companies scanned

See how every company did, and how this was measured.

AI readinessSection 10

The checks behind the AI readiness score

4 of 14 passed. This list is for your technical team. The percentage is how many companies in the study pass each check.

These 14 checks ran during the audit and are what the AI readiness part of the overall score counts. The scan above ran later and is stricter on Link headers and Markdown, so a check can pass here and not there.

Show the 14 checks

Discoverability

  • Passedrobots.txt publishedstudy: 85.1%
  • PassedXML sitemapstudy: 79.4%
  • Not metHTTP Link headers (RFC 8288)study: 42.5%

Content Accessibility

  • Not metMarkdown content negotiationstudy: 7.4%
  • Passedllms.txt publishedstudy: 28.1%
  • PassedToken budget (page weight)study: 97.3%

Bot Access Control

  • Not metExplicit AI bot rulesstudy: 11.5%

API / Auth / MCP

  • Not metAPI Catalog (.well-known/api-catalog)study: 1.1%
  • Not metOAuth Authorization Server discoverystudy: 5.2%
  • Not metOAuth Protected Resource discoverystudy: 4.6%
  • Not metMCP Server Cardstudy: 0.2%
  • Not metA2A Agent Cardstudy: 0.0%
  • Not metWebMCP toolsstudy: 0.3%
  • Not metAgent Skills declaredstudy: 0.1%
AI crawlersSection 11

What AI crawlers may read (robots.txt)

This website sets no rules for any AI crawler by name, like 86% of the websites whose rules we could read. Every AI crawler follows its general rules.

Training AI

  • GPTBotpartly
  • ClaudeBotpartly
  • Anthropic-AIpartly
  • Google-Extendedpartly
  • Applebot-Extendedpartly
  • Meta-ExternalAgentpartly
  • FacebookBotpartly
  • Bytespiderpartly
  • CCBotpartly
  • Diffbotpartly
  • Omgilibotpartly

AI search

  • OAI-SearchBotpartly
  • Claude-SearchBotpartly
  • PerplexityBotpartly
  • Applebotpartly
  • Amazonbotpartly
  • YouBotpartly

Answering questions

  • ChatGPT-Userpartly
  • Claude-Userpartly
  • Perplexity-Userpartly
  • DuckAssistBotpartly
  • MistralAI-Userpartly

Read from the website’s own rules file (robots.txt). An asterisk marks a crawler the file names. The rest follow its general rules. “Partly” means only some pages are blocked.

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ShareSection 12

Share this result

Overall score 32 of 100 badge for Cigna

A badge of this result that you can show on your own website. Copy the code below.

<a href="https://aeo-audit.rezolve.com/us/finance/cigna.com"><img src="https://aeo-audit.rezolve.com/finance/badges/cigna.com.svg" alt="Overall score 32 of 100, Finance AI Visibility Study 2026" width="280" height="64"></a>
End of statement
All 2,219 companiesHow we measured this
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