- Visibility33
- Citations1
- Sentiment81
- Site quality87
- AI readiness50
AI assistants name ServiceNow in 23.3% of answers, which is more often than the typical company in its sector at 10%. Its overall score is 46 out of 100, ranking 84th of 2,047 companies. The website passes 5 of 14 technical checks for readiness with AI tools.
We asked 15 unbranded questions about the technology market: none named ServiceNow. AI assistants named it in 14 of 60 answers (23.3%). The typical technology company is named in 10.0% of answers. By how often it is named, ServiceNow ranks 67 of 273 in its sector.
Every dot is a company in the study. Hover one to see it; click to open its report.
This companySame sectorEvery other companyNever named
Five parts, each scored out of 100.
How often AI assistants name the company
How often AI uses the company's own website as a source
How positively AI describes the company
How well built the website's own pages are
How easily AI tools can read and use the website
Visibility is calculated from the answers on this page. How the score is built.
273 companies in this sector. The line on each bar is the typical company.
An answer that names the company
“Top options besides AI platforms for automating customer service processes in large companies?”
Good question — many large companies automate customer service without (or in addition to) AI platforms by using mature categories of automation and operations software. Below I list the top non‑AI approaches, what they do, when they fit best, key pros/cons, and a short next‑step suggestion for evaluating each.
1) Robotic Process Automation (RPA)
What it is: Software “robots” that emulate human actions in GUIs or via APIs to automate repetitive, rules‑based tasks (e.g., data entry, form filling, claim status lookups).
Best when: You need to automate repetitive back‑office work across le …
The AI’s answer as we received it, shortened and not checked for accuracy.
How the mentions in these answers were split between this company and its rivals
Answers naming it, out of answers received
What this website publishes for an AI agent to read, use and buy from, on a scale of six levels.
- 0
- 1
- 2
- 3
- 4
- 5
Level 1: Basic web presence. Two of robots.txt, a sitemap and Link headers are in place.
- Content Signals
The website turns away requests that do not come from a browser. AI agents that say what they are meet the same refusal.
Show every check, for your technical teamHide the checks
- study: 92.0%robots.txtPassed
A valid robots.txt with crawl rules at the site root.
- study: 86.8%SitemapPassed
An XML sitemap listing the pages, ideally referenced from robots.txt.
- study: 0.3%Link headersNot met
Send Link headers such as rel="api-catalog" or rel="describedby" on the homepage.
- study: 5.5%DNS for AI DiscoveryNot present
Advertise agent endpoints with SVCB records under _agents.
- study: 1.9%Markdown negotiationNot met
Return a markdown version when asked with Accept: text/markdown, for example at the CDN.
- study: 25.1%llms.txtPassed
An llms.txt that tells language models what the site offers.
- study: 93.4%AI bot rulesPassed
Explicit robots.txt rules for AI crawlers such as GPTBot, ClaudeBot and PerplexityBot.
- study: 1.4%Content SignalsNot met
Add a Content-Signal line for search, ai-input and ai-train to robots.txt.
- study: 0.2%Web Bot AuthNot present
Only relevant if you run your own agents or crawlers: publish a signing key directory.
- study: 0.3%API CatalogNot met
List public APIs in a linkset at /.well-known/api-catalog.
- study: 11.8%OAuth discoveryNot met
Publish OpenID Connect or OAuth server metadata under /.well-known.
- study: 10.3%OAuth Protected ResourceNot met
Serve protected resource metadata at /.well-known/oauth-protected-resource.
- study: 0.0%auth.mdNot met
Publish an auth.md describing how agents sign in.
- study: 0.2%MCP Server CardNot met
Offer an MCP server and publish its server card under /.well-known.
- study: 0.1%A2A Agent CardNot met
Publish an agent card at /.well-known/agent-card.json.
- study: 0.2%Agent SkillsNot met
Publish a skills index with the main tasks agents can do.
- study: 33.7%WebMCPCould not check
Register key actions such as search or cart as WebMCP tools.
- study: 0.1%ARD manifestNot met
Publish an ai-catalog.json listing every agent interface.
Score 43 of 100 · 97% of checks could run · checked on October 5, 2026 · www.servicenow.com · 2,047 companies scanned
5 of 14 passed. This list is for your technical team. The percentage is how many companies in the study pass each check.
These 14 checks ran during the audit and are what the AI readiness part of the overall score counts. The scan above ran later and is stricter on Link headers and Markdown, so a check can pass here and not there.
Show the 14 checksHide them
- Passedrobots.txt publishedstudy: 85.0%
- PassedXML sitemapstudy: 73.2%
- Not metHTTP Link headers (RFC 8288)study: 29.0%
- Not metMarkdown content negotiationstudy: 8.3%
- Passedllms.txt publishedstudy: 21.7%
- PassedToken budget (page weight)study: 95.2%
- PassedExplicit AI bot rulesstudy: 13.0%
- Not metAPI Catalog (.well-known/api-catalog)study: 0.2%
- Not metOAuth Authorization Server discoverystudy: 10.1%
- Not metOAuth Protected Resource discoverystudy: 9.3%
- Not metMCP Server Cardstudy: 0.0%
- Not metA2A Agent Cardstudy: 0.0%
- Not metWebMCP toolsstudy: 4.2%
- Not metAgent Skills declaredstudy: 0.0%
This website sets rules for 2 AI crawlers by name. All others follow its general rules.
- GPTBotpartly
- ClaudeBotpartly
- Anthropic-AIpartly
- Google-Extendedpartly
- Applebot-Extendedpartly
- Meta-ExternalAgentpartly
- FacebookBotpartly
- Bytespiderpartly
- CCBot*blocked
- Diffbotpartly
- Omgilibot*blocked
- OAI-SearchBotpartly
- Claude-SearchBotpartly
- PerplexityBotpartly
- Applebotpartly
- Amazonbotpartly
- YouBotpartly
- ChatGPT-Userpartly
- Claude-Userpartly
- Perplexity-Userpartly
- DuckAssistBotpartly
- MistralAI-Userpartly
Read from the website’s own rules file (robots.txt). An asterisk marks a crawler the file names. The rest follow its general rules. “Partly” means only some pages are blocked.
How many times each website was listed as a source in these answers
In the study as S&P 500.
- Why might AI-driven governance, risk, and compliance tools fail to deliver expected results?
- Top options besides AI platforms for automating customer service processes in large companies?
- Ways AI platforms are being used for strategic portfolio management in business operations.
- Are there affordable AI-powered solutions for automating business processes in midsize companies?
- Alternatives to AI-driven workflow automation for improving operational efficiency in enterprises?
- What other types of digital solutions can enhance IT service management without artificial intelligence?
- What are the best AI-powered platforms for automating enterprise workflows in large organizations?
- Typical cost structure for enterprise AI workflow automation platforms in the US?
- How does an AI-based IT operations management tool differ from standard IT process automation?
- Is investing in an AI enterprise workflow platform worth it for midsize businesses looking to improve operational efficiency?
- AI workflow automation platforms vs traditional manual process management—what are the pros and cons?
- What should I consider before purchasing an AI-driven customer service management solution for my company?
- Common challenges when implementing AI automation for enterprise workflows and how to solve them?
- Top solutions for streamlining IT service management using artificial intelligence?
- How can integrating AI into IT asset management benefit large enterprises?
Columns, left to right: OpenAI, Claude, Perplexity, Gemini. The AI assistants often disagree. Across the study, on 40% of the questions where a company is named, only one of the four names it.
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<a href="https://aeo-audit.rezolve.com/us/servicenow.com"><img src="https://aeo-audit.rezolve.com/us/badges/servicenow.com.svg" alt="Overall score 46 of 100, US AI Visibility Study 2026" width="280" height="64"></a>