- Visibility17
- Citations1
- Sentiment71
- Site quality80
- AI readiness21
AI assistants name Genesys in 11.7% of answers, which is a bit more often than the typical company in the technology sector at 10%. Genesys has an overall score of 35 out of 100, ranking 833rd of 2,047 companies in the study. Its website passes 3 of 14 technical checks for AI tool readiness.
We asked 15 unbranded questions about the technology market: none named Genesys. AI assistants named it in 7 of 60 answers (11.7%). The typical technology company is named in 10.0% of answers. By how often it is named, Genesys ranks 121 of 273 in its sector.
Every dot is a company in the study. Hover one to see it; click to open its report.
This companySame sectorEvery other companyNever named
Five parts, each scored out of 100.
How often AI assistants name the company
How often AI uses the company's own website as a source
How positively AI describes the company
How well built the website's own pages are
How easily AI tools can read and use the website
Visibility is calculated from the answers on this page. How the score is built.
273 companies in this sector. The line on each bar is the typical company.
An answer that names the company
“What are the best AI-powered customer experience platforms for large enterprises?”
For large enterprises seeking AI-powered customer experience platforms, several robust options stand out due to their scalability, integration capabilities, and advanced AI features. These platforms are designed to handle high volumes of interactions, integrate with existing systems, and provide consistent, personalized experiences across multiple channels.
Some of the best AI-powered customer experience platforms for large enterprises include:
Maven AGI: This platform is highly recommended for large enterprises looking for a single AI agent across various channels like chat, voice, …
The AI’s answer as we received it, shortened and not checked for accuracy.
How the mentions in these answers were split between this company and its rivals
Answers naming it, out of answers received
What this website publishes for an AI agent to read, use and buy from, on a scale of six levels.
- 0
- 1
- 2
- 3
- 4
- 5
Level 1: Basic web presence. Two of robots.txt, a sitemap and Link headers are in place.
- Content Signals
Show every check, for your technical teamHide the checks
- study: 92.0%robots.txtPassed
A valid robots.txt with crawl rules at the site root.
- study: 86.8%SitemapPartly met
Serve an XML sitemap and reference it from robots.txt.
- study: 0.3%Link headersNot met
Send Link headers such as rel="api-catalog" or rel="describedby" on the homepage.
- study: 5.5%DNS for AI DiscoveryNot present
Advertise agent endpoints with SVCB records under _agents.
- study: 1.9%Markdown negotiationNot met
Return a markdown version when asked with Accept: text/markdown, for example at the CDN.
- study: 25.1%llms.txtNot met
Publish an llms.txt with a short summary and the key links.
- study: 93.4%AI bot rulesPartly met
Add explicit robots.txt groups for the main AI crawlers.
- study: 1.4%Content SignalsNot met
Add a Content-Signal line for search, ai-input and ai-train to robots.txt.
- study: 0.2%Web Bot AuthNot present
Only relevant if you run your own agents or crawlers: publish a signing key directory.
- study: 0.3%API CatalogNot met
List public APIs in a linkset at /.well-known/api-catalog.
- study: 11.8%OAuth discoveryNot met
Publish OpenID Connect or OAuth server metadata under /.well-known.
- study: 10.3%OAuth Protected ResourceNot met
Serve protected resource metadata at /.well-known/oauth-protected-resource.
- study: 0.0%auth.mdNot met
Publish an auth.md describing how agents sign in.
- study: 0.2%MCP Server CardNot met
Offer an MCP server and publish its server card under /.well-known.
- study: 0.1%A2A Agent CardNot met
Publish an agent card at /.well-known/agent-card.json.
- study: 0.2%Agent SkillsNot met
Publish a skills index with the main tasks agents can do.
- study: 33.7%WebMCPCould not check
Register key actions such as search or cart as WebMCP tools.
- study: 0.1%ARD manifestNot met
Publish an ai-catalog.json listing every agent interface.
Score 24 of 100 · 97% of checks could run · checked on October 5, 2026 · www.genesys.com · 2,047 companies scanned
3 of 14 passed. This list is for your technical team. The percentage is how many companies in the study pass each check.
These 14 checks ran during the audit and are what the AI readiness part of the overall score counts. The scan above ran later and is stricter on Link headers and Markdown, so a check can pass here and not there.
Show the 14 checksHide them
- Passedrobots.txt publishedstudy: 85.0%
- PassedXML sitemapstudy: 73.2%
- Not metHTTP Link headers (RFC 8288)study: 29.0%
- Not metMarkdown content negotiationstudy: 8.3%
- Not metllms.txt publishedstudy: 21.7%
- PassedToken budget (page weight)study: 95.2%
- Not metExplicit AI bot rulesstudy: 13.0%
- Not metAPI Catalog (.well-known/api-catalog)study: 0.2%
- Not metOAuth Authorization Server discoverystudy: 10.1%
- Not metOAuth Protected Resource discoverystudy: 9.3%
- Not metMCP Server Cardstudy: 0.0%
- Not metA2A Agent Cardstudy: 0.0%
- Not metWebMCP toolsstudy: 4.2%
- Not metAgent Skills declaredstudy: 0.0%
This website sets no rules for any AI crawler by name, like 84% of the websites whose rules we could read. Every AI crawler follows its general rules.
- GPTBotpartly
- ClaudeBotpartly
- Anthropic-AIpartly
- Google-Extendedpartly
- Applebot-Extendedpartly
- Meta-ExternalAgentpartly
- FacebookBotpartly
- Bytespiderpartly
- CCBotpartly
- Diffbotpartly
- Omgilibotpartly
- OAI-SearchBotpartly
- Claude-SearchBotpartly
- PerplexityBotpartly
- Applebotpartly
- Amazonbotpartly
- YouBotpartly
- ChatGPT-Userpartly
- Claude-Userpartly
- Perplexity-Userpartly
- DuckAssistBotpartly
- MistralAI-Userpartly
Read from the website’s own rules file (robots.txt). An asterisk marks a crawler the file names. The rest follow its general rules. “Partly” means only some pages are blocked.
How many times each website was listed as a source in these answers
In the study as Large private companies.
- Which AI features make the biggest impact on customer engagement for enterprise contact centers?
- What are the best AI-powered customer experience platforms for large enterprises?
- Top features to look for in advanced cloud contact center solutions?
- What are typical use cases for real-time customer journey optimization in enterprise environments?
- Alternatives to cloud-native AI CX platforms for enterprise customer service?
- Is investing in an AI-powered cloud platform for customer service worth it for enterprises?
- Why isn't my AI-based contact center automation providing human-like interactions?
- What should enterprises consider before choosing a real-time customer journey orchestration platform?
- How are AI customer experience platforms typically priced for enterprises?
- What are other ways enterprises can enhance customer loyalty without a full AI-powered CX platform?
- What factors drive the cost of cloud-based contact center solutions with advanced AI features?
- How can an AI-powered CX platform optimize large-scale customer service teams?
- Agentic AI CX platforms vs. AI chatbots: what's the difference for enterprise customer support?
- Common challenges when implementing AI in customer experience operations and how to overcome them?
- How does an AI-driven customer experience platform compare to traditional on-premise contact center software?
Columns, left to right: OpenAI, Claude, Perplexity, Gemini. The AI assistants often disagree. Across the study, on 40% of the questions where a company is named, only one of the four names it.
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<a href="https://aeo-audit.rezolve.com/us/genesys.com"><img src="https://aeo-audit.rezolve.com/us/badges/genesys.com.svg" alt="Overall score 35 of 100, US AI Visibility Study 2026" width="280" height="64"></a>