- Visibility17
- Citations0
- Sentiment59
- Site quality80
- AI readiness21
AI assistants name Five9 in 15% of answers, more often than the typical company in the technology sector, which is named in 10%. Five9's overall score is 33 out of 100, ranking 953rd of 2,047 companies. Its website passes 3 of 14 technical checks for readiness with AI tools.
We asked 15 unbranded questions about the technology market: none named Five9. AI assistants named it in 9 of 60 answers (15.0%). The typical technology company is named in 10.0% of answers. By how often it is named, Five9 ranks 104 of 273 in its sector.
Every dot is a company in the study. Hover one to see it; click to open its report.
This companySame sectorEvery other companyNever named
Five parts, each scored out of 100.
How often AI assistants name the company
How often AI uses the company's own website as a source
How positively AI describes the company
How well built the website's own pages are
How easily AI tools can read and use the website
Visibility is calculated from the answers on this page. How the score is built.
273 companies in this sector. The line on each bar is the typical company.
An answer that names the company
“What pricing models are available for enterprise-grade contact center as a service platforms?”
Enterprise-grade Contact Center as a Service (CCaaS) platforms typically offer several pricing models, though per-seat pricing remains the most dominant. These models are evolving, especially with the increasing integration of AI.
Here's a breakdown of common pricing models:
Per-Seat (Per-User) Pricing: This is the most common model, where businesses pay a monthly or annual fee for each agent who has a login.
Named User: You pay for every individual agent with a login.
Concurrent User: You are charged based on the number of agents logged in simultaneously, whi …
The AI’s answer as we received it, shortened and not checked for accuracy.
How the mentions in these answers were split between this company and its rivals
Answers naming it, out of answers received
What this website publishes for an AI agent to read, use and buy from, on a scale of six levels.
- 0
- 1
- 2
- 3
- 4
- 5
Level 1: Basic web presence. Two of robots.txt, a sitemap and Link headers are in place.
- Content Signals
Show every check, for your technical teamHide the checks
- study: 92.0%robots.txtPassed
A valid robots.txt with crawl rules at the site root.
- study: 86.8%SitemapPassed
An XML sitemap listing the pages, ideally referenced from robots.txt.
- study: 0.3%Link headersNot met
Send Link headers such as rel="api-catalog" or rel="describedby" on the homepage.
- study: 5.5%DNS for AI DiscoveryNot present
Advertise agent endpoints with SVCB records under _agents.
- study: 1.9%Markdown negotiationNot met
Return a markdown version when asked with Accept: text/markdown, for example at the CDN.
- study: 25.1%llms.txtNot met
Publish an llms.txt with a short summary and the key links.
- study: 93.4%AI bot rulesPartly met
Add explicit robots.txt groups for the main AI crawlers.
- study: 1.4%Content SignalsNot met
Add a Content-Signal line for search, ai-input and ai-train to robots.txt.
- study: 0.2%Web Bot AuthNot present
Only relevant if you run your own agents or crawlers: publish a signing key directory.
- study: 0.3%API CatalogNot met
List public APIs in a linkset at /.well-known/api-catalog.
- study: 11.8%OAuth discoveryNot met
Publish OpenID Connect or OAuth server metadata under /.well-known.
- study: 10.3%OAuth Protected ResourceNot met
Serve protected resource metadata at /.well-known/oauth-protected-resource.
- study: 0.0%auth.mdNot met
Publish an auth.md describing how agents sign in.
- study: 0.2%MCP Server CardNot met
Offer an MCP server and publish its server card under /.well-known.
- study: 0.1%A2A Agent CardNot met
Publish an agent card at /.well-known/agent-card.json.
- study: 0.2%Agent SkillsNot met
Publish a skills index with the main tasks agents can do.
- study: 33.7%WebMCPCould not check
Register key actions such as search or cart as WebMCP tools.
- study: 0.1%ARD manifestNot met
Publish an ai-catalog.json listing every agent interface.
Score 25 of 100 · 97% of checks could run · checked on October 5, 2026 · www.five9.com · 2,047 companies scanned
3 of 14 passed. This list is for your technical team. The percentage is how many companies in the study pass each check.
These 14 checks ran during the audit and are what the AI readiness part of the overall score counts. The scan above ran later and is stricter on Link headers and Markdown, so a check can pass here and not there.
Show the 14 checksHide them
- Passedrobots.txt publishedstudy: 85.0%
- PassedXML sitemapstudy: 73.2%
- Not metHTTP Link headers (RFC 8288)study: 29.0%
- Not metMarkdown content negotiationstudy: 8.3%
- Not metllms.txt publishedstudy: 21.7%
- PassedToken budget (page weight)study: 95.2%
- Not metExplicit AI bot rulesstudy: 13.0%
- Not metAPI Catalog (.well-known/api-catalog)study: 0.2%
- Not metOAuth Authorization Server discoverystudy: 10.1%
- Not metOAuth Protected Resource discoverystudy: 9.3%
- Not metMCP Server Cardstudy: 0.0%
- Not metA2A Agent Cardstudy: 0.0%
- Not metWebMCP toolsstudy: 4.2%
- Not metAgent Skills declaredstudy: 0.0%
This website sets no rules for any AI crawler by name, like 84% of the websites whose rules we could read. Every AI crawler follows its general rules.
- GPTBotpartly
- ClaudeBotpartly
- Anthropic-AIpartly
- Google-Extendedpartly
- Applebot-Extendedpartly
- Meta-ExternalAgentpartly
- FacebookBotpartly
- Bytespiderpartly
- CCBotpartly
- Diffbotpartly
- Omgilibotpartly
- OAI-SearchBotpartly
- Claude-SearchBotpartly
- PerplexityBotpartly
- Applebotpartly
- Amazonbotpartly
- YouBotpartly
- ChatGPT-Userpartly
- Claude-Userpartly
- Perplexity-Userpartly
- DuckAssistBotpartly
- MistralAI-Userpartly
Read from the website’s own rules file (robots.txt). An asterisk marks a crawler the file names. The rest follow its general rules. “Partly” means only some pages are blocked.
How many times each website was listed as a source in these answers
In the study as US-listed.
- How does a cloud-based contact center compare to an on-premises solution for large enterprises?
- Is switching to a cloud contact center service worth it for companies with high call volumes?
- How can an AI-enabled contact center platform help reduce operating costs for customer service teams?
- What are typical use cases for predictive dialing in a cloud-based customer service platform?
- What pricing models are available for enterprise-grade contact center as a service platforms?
- What are the best low-cost options for businesses that only need basic call center functionality?
- What are some common issues with migrating legacy systems to a cloud contact center?
- Which features should be prioritized when choosing a cloud contact center for businesses focused on digital customer engagement?
- How can I resolve call routing problems in a virtual contact center environment?
- How much does it typically cost to deploy a cloud contact center for 200 agents in the US?
- What are the pros and cons of multichannel vs omnichannel contact center platforms?
- Which AI-powered contact center solutions are best for improving customer satisfaction scores?
- What are the most important features to look for in a cloud contact center platform for a midsize business?
- What are some non-cloud alternatives to contact center as a service solutions?
- How can AI-driven analytics in contact center software improve first call resolution rates?
Columns, left to right: OpenAI, Claude, Perplexity, Gemini. The AI assistants often disagree. Across the study, on 40% of the questions where a company is named, only one of the four names it.
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<a href="https://aeo-audit.rezolve.com/us/five9.com"><img src="https://aeo-audit.rezolve.com/us/badges/five9.com.svg" alt="Overall score 33 of 100, US AI Visibility Study 2026" width="280" height="64"></a>