- Visibility18
- Citations0
- Sentiment76
- Site quality80
- AI readiness7
AI assistants name 8x8 in 20% of answers, which is more often than the typical company in its sector at 10%. Its overall score is 35 out of 100, ranking 813th of 2,047 companies. The 8x8 website passes 1 out of 14 technical checks for readiness for AI tools.
We asked 15 unbranded questions about the technology market: none named 8x8. AI assistants named it in 12 of 60 answers (20.0%). The typical technology company is named in 10.0% of answers. By how often it is named, 8x8 ranks 82 of 273 in its sector.
Every dot is a company in the study. Hover one to see it; click to open its report.
This companySame sectorEvery other companyNever named
Five parts, each scored out of 100.
How often AI assistants name the company
How often AI uses the company's own website as a source
How positively AI describes the company
How well built the website's own pages are
How easily AI tools can read and use the website
Visibility is calculated from the answers on this page. How the score is built.
273 companies in this sector. The line on each bar is the typical company.
An answer that names the company
“What are some cloud-based alternatives to legacy contact center systems for enterprises?”
I'll search for information about cloud-based contact center alternatives for enterprises.Based on current market research, here are some leading cloud-based alternatives to legacy contact center systems for enterprises:
Major Cloud-Based Platforms
NICE CXone: For organizations replacing a 200-seat legacy on-prem with a regulated cloud platform, CXone is often the safest choice. It offers comprehensive capabilities with mature integrations and compliance features.
RingCX: RingCX gives enterprises professional cloud-based contact center capabilities without legacy deployment timel …
The AI’s answer as we received it, shortened and not checked for accuracy.
How the mentions in these answers were split between this company and its rivals
Answers naming it, out of answers received
What this website publishes for an AI agent to read, use and buy from, on a scale of six levels.
- 0
- 1
- 2
- 3
- 4
- 5
Level 1: Basic web presence. Two of robots.txt, a sitemap and Link headers are in place.
- Content Signals
The website turns away requests that do not come from a browser. AI agents that say what they are meet the same refusal.
Show every check, for your technical teamHide the checks
- study: 92.0%robots.txtPassed
A valid robots.txt with crawl rules at the site root.
- study: 86.8%SitemapPassed
An XML sitemap listing the pages, ideally referenced from robots.txt.
- study: 0.3%Link headersNot met
Send Link headers such as rel="api-catalog" or rel="describedby" on the homepage.
- study: 5.5%DNS for AI DiscoveryNot present
Advertise agent endpoints with SVCB records under _agents.
- study: 1.9%Markdown negotiationNot met
Return a markdown version when asked with Accept: text/markdown, for example at the CDN.
- study: 25.1%llms.txtPassed
An llms.txt that tells language models what the site offers.
- study: 93.4%AI bot rulesPartly met
Add explicit robots.txt groups for the main AI crawlers.
- study: 1.4%Content SignalsNot met
Add a Content-Signal line for search, ai-input and ai-train to robots.txt.
- study: 0.2%Web Bot AuthNot present
Only relevant if you run your own agents or crawlers: publish a signing key directory.
- study: 0.3%API CatalogNot met
List public APIs in a linkset at /.well-known/api-catalog.
- study: 11.8%OAuth discoveryNot met
Publish OpenID Connect or OAuth server metadata under /.well-known.
- study: 10.3%OAuth Protected ResourceNot met
Serve protected resource metadata at /.well-known/oauth-protected-resource.
- study: 0.0%auth.mdNot met
Publish an auth.md describing how agents sign in.
- study: 0.2%MCP Server CardNot met
Offer an MCP server and publish its server card under /.well-known.
- study: 0.1%A2A Agent CardNot met
Publish an agent card at /.well-known/agent-card.json.
- study: 0.2%Agent SkillsNot met
Publish a skills index with the main tasks agents can do.
- study: 33.7%WebMCPCould not check
Register key actions such as search or cart as WebMCP tools.
- study: 0.1%ARD manifestNot met
Publish an ai-catalog.json listing every agent interface.
Score 36 of 100 · 97% of checks could run · checked on October 3, 2026 · www.8x8.com · 2,047 companies scanned
1 of 14 passed. This list is for your technical team. The percentage is how many companies in the study pass each check.
These 14 checks ran during the audit and are what the AI readiness part of the overall score counts. The scan above ran later and is stricter on Link headers and Markdown, so a check can pass here and not there.
Show the 14 checksHide them
- Not metrobots.txt publishedstudy: 85.0%
- Not metXML sitemapstudy: 73.2%
- Not metHTTP Link headers (RFC 8288)study: 29.0%
- Not metMarkdown content negotiationstudy: 8.3%
- Not metllms.txt publishedstudy: 21.7%
- PassedToken budget (page weight)study: 95.2%
- Not metExplicit AI bot rulesstudy: 13.0%
- Not metAPI Catalog (.well-known/api-catalog)study: 0.2%
- Not metOAuth Authorization Server discoverystudy: 10.1%
- Not metOAuth Protected Resource discoverystudy: 9.3%
- Not metMCP Server Cardstudy: 0.0%
- Not metA2A Agent Cardstudy: 0.0%
- Not metWebMCP toolsstudy: 4.2%
- Not metAgent Skills declaredstudy: 0.0%
How many times each website was listed as a source in these answers
In the study as US-listed.
- How can a cloud contact center help improve customer support for ecommerce retailers?
- What are some cloud-based alternatives to legacy contact center systems for enterprises?
- Ways unified communications platforms boost productivity for remote teams
- Best unified communications solutions for enterprises with remote teams
- Why are my cloud communication calls experiencing dropped connections or poor audio quality?
- Is switching to a cloud-based business phone system worth it for a midsize company?
- How does unified communications as a service compare to traditional PBX systems for U.S. businesses?
- Alternatives to traditional desk phones for business communications
- Cloud contact center vs on-premises call center software—what are the main differences?
- What should I look for when choosing a cloud contact center platform for customer engagement?
- What do most cloud communication providers charge for unlimited calling and video meetings in the U.S.?
- How can I resolve issues with integrating business communication software with CRM tools?
- How is pricing typically structured for contact center solutions with omnichannel support?
- Options for businesses seeking unified messaging, voice, and video in a single platform
- What are the top cloud communication platforms for small businesses looking to upgrade their phone systems?
Columns, left to right: OpenAI, Claude, Perplexity, Gemini. The AI assistants often disagree. Across the study, on 40% of the questions where a company is named, only one of the four names it.
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<a href="https://aeo-audit.rezolve.com/us/8x8.com"><img src="https://aeo-audit.rezolve.com/us/badges/8x8.com.svg" alt="Overall score 35 of 100, US AI Visibility Study 2026" width="280" height="64"></a>